Order Refund & Exchange Policy
Order Refund & Exchange Policy
Effective Date: 01/01/2025
Thank you for shopping with us. We strive to ensure the quality of our products and your satisfaction. Please review our policy regarding refunds and exchanges below.
Refund Policy
Our policy is valid for 30 calendar days from the date of purchase. We do not offer refunds; however, you may return a product for an exchange if it meets the eligibility criteria outlined below.
If 30 days have passed since your purchase, we regret that we are unable to offer an exchange.
Exchange Eligibility
To qualify for an exchange, the following conditions must be met:
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The product is defective.
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The product must be in its original packaging.
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The product must be unused.
All returns will be inspected upon arrival to ensure they meet the above criteria. We reserve the right to decline the exchange request if the product does not qualify.
Note: Perishable goods are not eligible for returns or exchanges.
Proof of Purchase
To process an exchange, you must provide proof of purchase, such as a receipt, purchase order, or any valid documentation. Exchanges will not be granted without proof of purchase.
Sale & Clearance Items
Only regular-priced items are eligible for exchange. Unfortunately, sale and clearance items cannot be exchanged.
Shipping Returns
Before returning an item, you must first contact our customer support team.
All returns should be sent to: 1615 Lakes Pkwy, Suite C, Lawrenceville, GA 30043
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Customers are responsible for all return shipping costs.
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We do not refund shipping fees.
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Items must be adequately packaged to prevent damage in transit.
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If a product is damaged or used beyond reasonable inspection, we reserve the right to reject the exchange.
Contact Information
If you have any questions about our refund and exchange policy, don't hesitate to get in touch with our customer service team at info@lifenutritional.com
We appreciate your business and thank you for your understanding.